The process of service design and evidence of my experience throughout the process over a variety of projects and products.
Brainstorming - Ideating - Sketching - Wireframing
Synthesising - Contextual enquiries - User interviews - Affinity maps
Journey mapping and finding the moments that matter
One of the last stages of the service design process is to produce a service blueprint.
This artefact generates visibility around the keys user touch points and the related technology and service interactions that make it possible.