Service Design

The process of service design and evidence of my experience throughout the process over a variety of projects and products.

Brainstorming - Ideating - Sketching - Wireframing 

Synthesising - Contextual enquiries - User interviews - Affinity maps

Journey mapping and finding the moments that matter

Service blueprint

One of the last stages of the service design process is to produce a service blueprint.
This artefact generates visibility around the keys user touch points and the related technology and service interactions that make it possible.